Effective date: 1 January 2026. By creating an account or using any Nemea service you agree to these terms in full.
"Service" means any hosting product, control panel, API, or website operated by Nemea. "Customer" or "you" means the individual or entity that has created a Nemea account. "Content" means any data, files, or applications you store or run on the Service.
You must be at least 13 years old to use Nemea. If you are between 13 and 18, you represent that a parent or guardian has reviewed and agreed to these terms on your behalf. By accepting these terms you confirm you have the legal capacity to form a binding contract in your jurisdiction.
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately of any unauthorised access. We reserve the right to disable accounts that show signs of compromise.
Each account represents one individual or legal entity. You may not share accounts or create accounts on behalf of others without their explicit consent.
Nemea provides hosting infrastructure as described on our Services page and in the applicable plan description at the time of purchase. Features may evolve over time; we will not remove a core capability from a plan you have already purchased without providing an equivalent replacement or a pro-rata refund.
Scheduled maintenance windows are announced at least 48 hours in advance and are excluded from uptime calculations.
Paid plans are billed in advance, monthly or annually depending on your selection. Prices are in euros and exclude VAT where applicable. VAT is calculated and added at checkout based on your location.
By adding a payment method you authorise Nemea to charge it on each billing date. Failed payments result in a 3-day grace period; persistent failures will result in service suspension. Your service data is retained for 30 days after suspension, giving you time to update your payment method.
Refunds outside our 7-day money-back guarantee are issued at our discretion. Chargebacks initiated without prior contact will result in immediate account termination.
You agree to use the Service only for lawful purposes and in accordance with our Acceptable Use Policy, which is incorporated into these terms by reference. Violations may result in immediate suspension without refund.
Nemea retains all rights in its software, branding, documentation, and infrastructure. You retain all rights in your Content. You grant Nemea a limited licence to store, copy, and serve your Content solely as necessary to provide the Service.
We will not access the content of your applications or databases except when you explicitly request support and grant us access, or where required by law. See our Privacy Policy for full details on how personal data is handled.
You are solely responsible for maintaining adequate backups of your data independent of any backups Nemea provides. Our backups are provided as a convenience feature and do not constitute a guarantee of data recovery.
We target 99.9% monthly uptime for all paid plans. Credits for downtime are governed by our Service Level Agreement, which forms part of these terms.
You may cancel your account at any time from the control panel. Upon cancellation at period end, your services will stop and data will be purged within 90 days.
We may suspend or terminate your account immediately if you violate these terms, particularly the Acceptable Use Policy. In less severe cases we will attempt to provide advance notice. Following termination for cause, no refund will be issued for the current billing period.
To the maximum extent permitted by applicable law, Nemea shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business, or goodwill.
Our total aggregate liability to you in any 12-month period is capped at the total amount you paid to Nemea during that period. Nothing in these terms excludes liability for fraud, death, or personal injury caused by our negligence.
The Service is provided "as is". We disclaim all warranties not expressly stated in these terms, including implied warranties of merchantability and fitness for a particular purpose, to the fullest extent permitted by law.
These terms are governed by the laws of the Netherlands. Before bringing a formal claim, you agree to contact us first and attempt to resolve the dispute informally within 30 days. If unresolved, disputes shall be submitted to the competent courts of the Netherlands.
Notwithstanding the above, nothing prevents either party from seeking urgent injunctive or interim relief from a court of competent jurisdiction.
We may update these terms at any time. Material changes will be communicated by email at least 14 days before taking effect. If you disagree with a change, you may cancel before the effective date and receive a pro-rata refund for any prepaid period. Continued use after the effective date constitutes acceptance.